BetPK ("we," "us," or "our"), operated by Nexus Gaming Ventures Corp., is an online gaming platform accessible via betpkph.org and our mobile applications. We are licensed by the Philippine Amusement and Gaming Corporation (PAGCOR) to operate online gaming services in the Philippines.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use BetPK, in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC).
By registering for and using BetPK, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your information as described herein.
Information We Collect
We collect the following categories of information:
Personal Information
- Full name, date of birth, and contact details (phone number, email address)
- Government-issued identification for identity verification (KYC) purposes
- Proof of address, where required
Account Information
- Username, password, and account preferences
- Registration method (phone/email, or via Google, Facebook, or Telegram)
Financial Information
- Payment method details (GCash, Maya, GrabPay, GoTyme, bank account, or cryptocurrency wallet information)
- Transaction history, including deposits and withdrawals
Device and Usage Information
- IP address, device type, operating system, and browser information
- Gameplay activity, session duration, and betting history
- Log-in timestamps and app usage patterns
Communications
- Records of your interactions with our customer support team (live chat, phone, or email)
How We Use Your Information
We use the information we collect to:
- Verify your identity and confirm eligibility to play (including age verification)
- Process deposits, withdrawals, and other financial transactions
- Provide access to games, promotions, and platform features
- Detect and prevent fraud, money laundering, and unauthorized account access
- Comply with PAGCOR regulatory requirements and other applicable Philippine laws
- Communicate with you regarding your account, promotions, and platform updates
- Improve our platform, games, and overall player experience
- Support responsible gaming initiatives, including monitoring for signs of problem gambling
Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds:
- Consent — When you register and agree to this Privacy Policy
- Contractual necessity — To provide the services you've signed up for
- Legal obligation — To comply with PAGCOR licensing requirements, anti-money laundering laws, and other applicable regulations
- Legitimate interest — To maintain platform security, prevent fraud, and improve our services
Data Sharing and Third Parties
We do not sell your personal information. However, we may share your data with:
- Payment processors and financial institutions (e.g., GCash, Maya, GrabPay, partner banks) to facilitate transactions
- Game providers (e.g., JILI Games, Pragmatic Play, Evolution, PG Soft, CQ9 Gaming, and others) to enable gameplay and verify fair outcomes
- Regulatory bodies, including PAGCOR and the National Privacy Commission, when required by law
- Identity verification services to confirm KYC compliance
- Law enforcement agencies, when legally compelled through valid court orders or regulatory requests
All third parties we work with are required to handle your data in accordance with applicable data protection standards.
Data Storage and Security
We implement industry-standard security measures to protect your information, including encrypted data transmission, secure servers, and restricted access protocols. While we take reasonable steps to safeguard your data, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
Your data is stored for as long as necessary to fulfill the purposes outlined in this policy, or as required by PAGCOR and Philippine law.
Cookies and Tracking Technologies
BetPK uses cookies and similar tracking technologies to:
- Keep you logged in during your session
- Remember your preferences and settings
- Analyze platform usage to improve performance
- Deliver relevant promotions and content
You can manage or disable cookies through your browser settings, though this may affect certain platform features.
Your Rights as a Data Subject
Under the Data Privacy Act of 2012, you have the right to:
- Be informed about how your data is collected and processed
- Access your personal data that we hold
- Correct any inaccurate or outdated information
- Object to certain types of data processing
- Withdraw consent, where applicable, subject to legal and contractual limitations
- Request deletion of your data, subject to our legal retention obligations
- File a complaint with the National Privacy Commission if you believe your data rights have been violated
To exercise any of these rights, please contact us using the details in Section 13.
Data Retention
We retain your personal information for as long as your account remains active, and for a reasonable period afterward to comply with PAGCOR regulations, anti-money laundering requirements, and other legal obligations. Once retention periods expire, your data will be securely deleted or anonymized.
Age Restriction and Minors' Data
BetPK is strictly intended for individuals 21 years old and above. We do not knowingly collect personal information from minors. If we discover that an account has been created by someone under the required age, we reserve the right to immediately suspend or terminate the account and delete associated data.
Responsible Gaming and Data Use
As part of our commitment to responsible gaming, we may use account activity data to identify patterns associated with problem gambling behavior. This information may be used to provide players with responsible gaming resources, apply self-exclusion requests, or set voluntary deposit and time limits.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be posted on this page with a revised "Last Updated" date. Continued use of BetPK after changes take effect constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, you may reach us through:
- Address: 34 M. Salvador, San Perfecto, San Juan City, Metro Manila, Philippines, 1500
- Data Protection Officer: dataprotection@betpkph.org
- Live Chat: Available 24/7 directly on the BetPK platform
- Phone:
- Email: contact@betpkph.org